- Overview
- Reporting
- Issue Management
- Performance
- Forensics
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One of the unique ways the Nectar-powered Aura Alliance Converged Management Platform enhances the support for Aura Alliance customers is by providing real-time, service affecting information to the global service provider, the local response team, and the enterprise customer simultaneously to apprise all parties immediately of problems affecting the enterprise business
anywhere in the world
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Other key features include:
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CMP offers a host of reports that enables an organization to understand and gain intelligence of their globally converged networks. The extensive suite of reports provides precise real time and historical information that will assure quality, availability and efficiency.
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Automated Reports:
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Global Alliance, Regional Partners & Customers - One Consistent, real time, coordinated view.
Intelli-Q is a key function enabling Alliance Partners to create and administer alarm threshold and support notification work flow policy. |
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Intelli-Q Policy Based Support Work Flow ProcessIssue:An alarm represented by a dependency tree or a performance threshold alert that has been triggered from a customer
premise Remote Intelligence Gateway (RIG). Issue is immediately sent to Alliance and can be sent to customer
NOC simultaneously.
Queue:Issue is routed to a queue on Alliance Central Intelligence Platform (CIP). Once placed in a queue Alliance partners and respective NOC engineers are notified by the Intelli-Q module. NOC dashboards show real time status for each issue, which engineer is working on issue and how long issue existsImportance:An administrator-defined name, priority, and color formatting. Importance is assigned to each issue in order to prioritize
within a Queue. The importance can be assigned
automatically based on policy (escort) or assigned manually by a user.
Escort:A policy which defines how Issues are handled at Alliance CIP. The escort routes an issue to a queue and can escalate its’ importance over time. Escorts can move an Issue to difference Queues based on policy rules for escalation for additional Alliance action.
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The more you know about your network, the easier you can determine the effectiveness and utilization of network elements. With this knowledge you will be empowered to maximize your network with intelligence. |
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Automated Reports including:Advanced RTP AnalyticsActive Call Score View which provides the layer-3 call path of the RTP media stream between a phone and the servicing DSP resource (or another IP end-point for shuffled calls).
Historical call statistics are also available by IP endpoint, phone extension or servicing DSP resource.
Perspective QoS HighlightsEstablish synthetic transactions between and amongst CMP DA platforms
Match Codec and Network Region patterns to simulate real traffic flows Synthetic transactions run 24x7 |
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CMP offers a host of real-time and historical analysis tools. From reviewing real-time performance monitors or leveraging forensic reports, you will have the right information when you need it to tackle business problems. |
Learn more...
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Advanced RTP AnalysisActive Call Score View which provides the layer-3 call path of the RTP media stream between a phone and the servicing DSP resource (or another IP end-point for shuffled calls).
Historical call statistics are also available by IP endpoint, phone extension or servicing DSP resource.
Perspective QoSEstablish synthetic transactions between and amongst CMP DA platforms
Match Codec and Network Region patterns to simulate real traffic flows Synthetic transactions run 24x7 Watch for MPLS “brown-outs” and partial outages by testing from edge-to-edge in a meshed like fashion |
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